The NetSafety Parenting App is free and available for download from the App Store and Google Play Store.

Currently the NetSafety Parenting App is available from the App Store and Google Play Store in Australia, New Zealand, Philippines, Indonesia, Hong Kong, Singapore, Taiwan, Malaysia, and United States of America.

iPhone

• Open the App Store App.
• Browse or search for ‘NetSafety Parenting App’.
• Click the Get button. If you see the Open button instead of a Get button, you’ve already downloaded that App.
• Follow additional onscreen prompts.

Android

You can get Apps for your device using the Google Play Store App. The Play Store App comes pre-installed on Android devices that support Google Play and can be downloaded on some Chromebooks.

• On your device, go to the Apps section.
• Tap Google Play Store Google Play.
• The app will open and then search for ‘WebSafety Parenting App’.
• Follow additional onscreen prompts.

Once the NetSafety Parenting App has been downloaded to your smartphone activating the App is simple.

• Firstly, open the App.
• Next, we’ll ask you to add the VPN Configuration to initiate web protection.
  You’ll be prompted to permit the App to add a VPN configuration to your smartphone. Tap Allow to have the VPN configured on your phone automatically.
• Next, when prompted, enter the mobile number associated with the smartphone you have downloaded the App on.
• Enter the 6-digit SMS code we send you to complete the activation process.

You need to download and install the NetSafety Parenting App on each smartphone that you want to protect.

Simply visit the App Store or Google Play Store, search for the ‘NetSafety Parenting App’ and follow the onscreen prompts to install on your smartphone. Once the App is installed on your smartphone, activate the NetSafety Parenting App (see: How do I activate the NetSafety Parenting App?).

The NetSafety Parenting App once installed will block access to websites that contain illegal and adult content: drugs and narcotics, pornography, weapons and violence, illegal file sharing, gambling, online dating and more.

Our technology blocks more than 40 categories of harmful content and works in real time to ensure your kids stay safe online.

Yes.  Security is our number one priority, and the NetSafety Parenting App uses SSL encryption and all the data that is analysed is stored within encrypted databases.

Yes. The same high-level protection is delivered via the App across iOS and Android operating systems.

Go to the NetSafety Parenting App Help & Support section for 24-hour online technical support and FAQs.

iPhone

·      Touch and hold the NetSafety Parenting App.

·      Tap Remove App Remove App icon.

·      Tap Delete App, then tap Delete to confirm.

If you touch and hold an app from the Home Screen and the Apps start to jiggle:

·      Tap the Remove icon in the top left-hand corner of the App.

·      Tap Delete App, then tap Delete to confirm.

·      Tap Done.

With iOS 14, instead of deleting apps, you can remove apps from your Home Screen, so that they only appear in your App Library.

Android

Note: Some of these steps work only on Android 8.1 and up.

·      Open the Google Play Store app Google Play.

·      Tap Menu and then My apps & games.

·      Tap on the NetSafety Parenting App.

·      Tap Uninstall.

If you delete or disable an App, you can add it back to your phone.

We do not share customer information with any 3^rd parties.